Refund policy
1. REFUND and RETURN POLICY
For health and safety reasons, all perishable food sales are final, meaning no returns or exchanges can be accepted.
If you experience an issue with your order (i.e. incorrect items, damaged items, mis-delivery, or verifiable defects) please reach out to us within 72 hours of receiving your order. We will do our best to make things right!
Please note that there is no guarantee of credits, replacements, or refunds and all requests will be assessed and fulfilled at our discretion. We cover verifiable defects in our products or shipping, but we do not offer a money back or a blanket satisfaction guarantee.
When reporting an issue, please provide any relevant photos of damage or defects upon contacting us.
Please note we are not able to refund or replace items that have been stored improperly. All items are perishable and must be refrigerated upon arrival.
Our kimchi is naturally fermented and contains live cultures. Some bubbles, fizzing, or bloating may be present upon arrival. This is normal for a naturally fermented product traveling through the mail.
In the event a refund is issued, it will be processed back to your original form of payment. Please allow 7-10 business days for the full refund amount to post.
Please reach out to info@sunjaskimchi.com to address any issues with your order.
2. ORDER CANCELLATION
Please contact info@sunjaskimchi.com immediately to cancel your order. We are happy to make any changes or cancellations as long as the package is still in our possession. Please note that we cannot edit or cancel your order once it has shipped.
3. PACKAGE PROTECTION
We will refund/replace any orders that are covered with Package Protection and present a valid issue with delivery and/or spoilage.
4. UNDELIVERABLE PACKAGES
The customer is responsible for ensuring the order is addressed correctly. Any order that is refused or undeliverable will incur the full shipping costs, including the return shipping to Sunja's.
If you need to make a change to your address after ordering, please contact us immediately. We cannot make changes to the address if your order has already shipped. The customer will be charged for any requested reships.
5. IN-STORE PURCHASE REFUNDS and RETURNS
If you purchased a jar of Sunja's Kimchi at your local retail store, and you are not fully satisfied, please return the item directly to the store that it was purchased from.