Sunja's Frequently Asked Questions
Why is my kimchi fizzy/bubbling?
Sunja's Kimchi is a raw, live product and we like to say that it is under "continuous" fermentation.
When the kimchi is packed into a closed container, the fermentation continues to produce carbon dioxide. The trapped carbon dioxide will bloat the lid, or manifest in the product in the form of bubbles or a "fizzy" texture.
This is completely normal for a naturally fermented product!
Where do Sunja's probiotics come from?
Sunja's Kimchi does not use any kind of starters or additives.
Our kimchi develops gut-healthy lactic acid bacterias through our 100% natural fermentation process. This is accomplished using vegetables, sea salt, water, and that's it!
Does Sunja's Kimchi need to be refrigerated?
Yes, our kimchi products should be refrigerated at all times, even prior to opening.
The cold temperatures help to slow fermentation activity and reduce the risk of your jar bloating, leaking, or bursting.
Do you use vinegar or preservatives?
Sunja's Kimchi does not use vinegar or preservatives in any of our recipes.
Our products are preserved naturally through the process of lacto-fermentation.
Are your products nut-free?
Yes, our kimchi is produced in a 100% nut-free facility.
Online Order FAQs
How can I change or cancel my order?
Please send a message to us at info@sunjaskimchi.com and we will do our absolute best to accommodate your request.
Please note changes or cancellations cannot be made once your order has shipped.
What days do you ship?
To ensure same-week delivery, we ship packages on Monday and Tuesday only.
This helps to avoid scenarios that leave your package at a carrier facility over the weekend.
Based on transit times, some exceptions can be made for shipments within New England.
Why are there limits on my order?
We want to ensure your kimchi arrives to you safe, as cold as possible, and in a cost effective manner.
To accomplish this, we need to ship at least 3 jars per order. We can ship a maximum of 12 jars per order based on our packaging and weight limitations.
If you would like to order more than 12 jars, please place a second order.
How will my order be shipped?
All of our products are shipped in an insulated box with ice packs to ensure they arrive to you as fresh and cold as possible.
We use carriers such as FedEx or UPS to deliver your package and will determine the most cost, and time, effective way to do so based on your location.
Please refrigerate your items immediately upon receipt to reduce risk of your jar leaking, bloating, or bursting.
Why does the online price differ from what I see in the store?
Our online prices differ from retail prices due to distinct supply chain, order volume, and fulfillment requirements associated with each sales channel.
For example, online orders require additional materials and services that are not used at the retail level. This includes individual order fulfillment, and materials such as ice packs, insulated boxes, bubble wrap, tape, and more.
Shopping for Sunja's at your local grocery store remains your best option. However, if you lack local access to Sunja's, or want to try one of our other flavors, we're always here to serve you online.